1. What we collect
Account and contact details
Email address, password (stored only in hashed form), name, phone number, and your role (athlete or provider).
Athlete verification
School and sport; proof of athletic status (a .edu school email or an official roster link); a photo of your government ID; a selfie; and your service address. We store the decision our team makes and any note written to you.
Provider application
Legal name, business name, phone, the services you offer, how far you travel, links to your portfolio, a photo of your government ID and a selfie, and the decision on your application. For payouts, Stripe collects your banking, tax and identity details directly; we store only your Stripe account ID and onboarding status.
Bookings and services
Service addresses and entry instructions, vehicle details for detailing, booking times, add-ons, notes, condition photos, status timestamps (accepted, on the way, arrived, started, completed), cancellations, reviews and tips.
Payments
Payments are processed by Stripe. Stripe collects your card details; we never see or store your full card number. We keep the card brand, last four digits, a Stripe token so you can pay with a saved card, and a record of each authorization, charge, refund and payout.
Location
We convert service addresses to map coordinates to check they are inside our service area and to estimate travel times. When a Provider taps "Arrived", the app checks their device location once to confirm they are within about 100 meters of the service address; the reading itself is not kept. We do not track anyone's location continuously.
Messages
Messages between Athletes and Providers are sent through the Platform and stored. They are scanned automatically for signs of off-platform dealing and may be reviewed by our staff; see the Terms of Service.
Support and notifications
Support tickets you submit, notifications we send you, and your notification settings.
Device and usage data
Standard technical data such as IP address, browser type, device type and the pages you open, collected by our hosting providers' logs to run and secure the Platform. When something breaks, an error report with your account ID, your role (athlete or provider) and technical details is sent to our error-monitoring service. We do not use advertising or analytics cookies.
2. How we use it
- to verify that Athletes and Providers are who they say they are and meet our requirements;
- to match bookings with nearby Providers, run the job (status updates, arrival checks) and process payments and payouts;
- to send booking confirmations, reminders, job alerts, receipts and account notices by email and in the app, and by text message or push notification if you turn those on;
- to provide support, investigate disputes, no-shows and damage claims, and enforce our Terms, including detecting off-platform dealing;
- to keep the Platform secure, prevent fraud and comply with the law;
- to improve the Platform, using data in aggregate wherever possible;
- to send marketing emails only if you opt in (we don't send any today); you can withdraw consent at any time by emailing us.
4. ID photos and selfies
Government ID photos and selfies are stored in private storage that only you and our reviewers can access, through time-limited links. They are used only to verify your identity and are never shown to other users.
5. Security
We use access controls, encryption in transit, row-level permissions in our database and private file storage to protect your information. No system is perfectly secure, so we cannot promise that unauthorized access will never occur. Keep your password private and tell us right away if you think your account has been misused.
6. How long we keep it
We keep your information while your account is open and as long as needed for the purposes above, including to meet legal, tax and accounting obligations (payment records are generally kept for at least seven years) and to resolve disputes. When information is no longer needed we delete it or make it anonymous.
7. Your choices
- Settings → Notifications lets you turn off non-essential emails, texts and push notifications (reply STOP to any text to stop texts). We still send emails and in-app messages needed to run your bookings and account.
- Settings → Account lets you update your name and phone; Addresses and Vehicles let you change or remove saved addresses and vehicles.
- To access, correct or delete the information we hold about you, or to close your account, email leron@getclutchassist.com from your account email. We may need to keep some records (for example payment history) as described in Section 6.
8. State privacy rights
Depending on where you live, you may have rights to know what personal information we hold, to correct or delete it, to receive a copy, and to not be discriminated against for exercising those rights. We do not sell personal information or use it for targeted advertising. To exercise a right, email leron@getclutchassist.com; we will verify your identity and respond within the time the law requires. You may appeal a decision by replying to our response.
9. Changes
We may update this Policy. If a change is material we will notify you by email or in the app before it takes effect. The date at the top shows the current version.
10. Text messages (SMS)
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
If you tick "Text me booking alerts at this number" under your phone number, or turn on Text messages in Settings → Notifications, Clutch Assist LLC ("Clutch Assist") sends booking alerts to that number: new job alerts for Providers, and for Athletes updates such as your Provider being on the way or arriving, cancellations and a reminder an hour before your booking. Message frequency varies with your bookings. Message and data rates may apply. Texting is optional and is not required to use the Platform. See getclutchassist.com/sms for details.
- Reply STOP to any text to stop them, or turn Text messages off in Settings. Reply HELP for help, or email leron@getclutchassist.com.
- We do not sell, rent or share your mobile number or your consent to receive texts with third parties or affiliates for their marketing purposes. Our texting provider (Twilio) receives your number only to deliver our messages.
- We record when you opted in and keep that record while texts are on.
11. Contact
Clutch Assist LLC
leron@getclutchassist.com